Customer Relationship Management ( Crm ) - 857 Words

Customer Relationship Management (CRM) The most important aspect of any company that is involved in medium to big projects, is the company’s relationship with its clients. It is so important that companies like BNSF Railways, which was awarded Customer Relationship Management Excellence Awards in 2006 by Gartner Inc. (Schwalbe, K., pp 56, 2010), boosted its sales by simply investing more in customer relationship management. To reinforce the importance of CRM, studies conducted by HUFS College of Business, Korea, suggests that implementation of a good CRM positively impacts the customer satisfaction (Adalikwu, C., pp 6684, 2012). The main reason why CRM is crucial is because more than knowing when the project is completed, a customer always expects to get the real time update. Besides that if there are any issues the customer raises, CRM helps determine how severe it is to solve it depending on the priority. CRM s have an added benefit of connecting all the departments of the c ompany, because only then the project s progress can be projected to update the customer (Piccoli, 2012). The best CRM tool in the market for small to medium size business is Salesforce.com (Angeles, S., 2015). The advantages of using salesforce.com are: 1. Relatively easy to learn. 2. Convenient to use. 3. Highly customizable to the company s needs. 4. Well designed dashboard that prioritize issues according to its seriousness. Apart from all these advantages, the biggest advantage of usingShow MoreRelatedCustomer Relationship Management (CRM)845 Words   |  3 PagesRM stands for Customer Relationship Management. It is an approach used to learn more about customers needs and manners in order to develop stronger relationships with them. Good customer relationships are at the core of business achievement. There are many technological mechanisms to CRM, but thinking about CRM in mainly technological terms is a mistake. The more useful way to think about CRM is as a calculated process that will help you better understand your customers’ needs and how you can meetRead MoreCustomer Relationship Management ( Crm ) Essay831 Words   |  4 Pages CRM: Customer Satisfaction, Customer Loyalty, and Firm Profitability Customer Relationship Management (CRM) is a tool that helps track, manage and supply information about customer’s interactions with an organization to help contribute to customer satisfaction that leads to customer loyalty. Additionally, CRM programs provide tools and applications designed to target their efforts on the most profitable customers, target new potential customers, and generate sales and maintain relationshipsRead MoreCustomer Relationship Management ( Crm )1510 Words   |  7 Pages1) Introduction: Customer Relationship Management (CRM) is a key business strategy that optimizes customer experience and increases service or product value. CRM represents a function that relates customer satisfaction, customer behaviour, customer value and profit of an organization. The main goal of integrating CRM software is to improve the sales functionality, such as providing real time customer data history to the sales departments. Other benefits of CRM software include impro ved targeted marketingRead MoreCustomer Relationship Management ( Crm )1583 Words   |  7 PagesChapter 2 : CRM study 2.1 Defining CRM Customer relationship management (CRM) is an approach that company’s use to manage, analyze and interact with customers. It refers to the practices, strategies and the technologies used by companies to understand the customer’s needs and behavior in order to create and build relationships with customers and to follow them throughout the customer lifecycle with a focus on increasing retaining customers with driving the sales growth. The idea of a CRM system isRead MoreCustomer Relationship Management ( Crm ) Essay1406 Words   |  6 PagesCustomer Relationship Management (CRM) may be methodology} that supports degree organization’s decision-making method to retain long-term and profitable relationships with its customers. Some define CRM as simply a business strategy whereas others define it as a data-driven approach to assess customers’ current desires and gain The common variations of CRM include: operational CRM (O-CRM); analytical CRM (A-CRM); collaborative CRM (C-CRM); e-Commerce CRM (e-CRM); and mobile CRM (m-CRM) OperationalRead MoreCustomer Relationship Management ( Crm ) Essay769 Words   |  4 Pagesare target markets, customer relationship management (CRM), technology and breakthrough opportunities, building relationships with customers, and most importantly, customer lifetime value. Target markets are part of a marketing strategy. It is a â€Å"fairly homogenous group† of customers who a company wants to appeal to (pg 33). To determine their target markets, companies look at age, location, gender and etc. For example, a firm that sells winter apparel will target customers who live in cold regionsRead MoreCustomer Relationship Management ( Crm )1456 Words   |  6 PagesIntroduction Customer Relationship Management (CRM) is significant in the service marketing these days, customers are the major element that relates to the company growth and profits. Understanding the customer purchase behavior and relationship is a key of success that commonly indicates the B2B B2C relationship management. CRM system provides the customer information that shows what customer wants and needs, and help sales person to increase the customer relationship with the organizationRead MoreCustomer Relationship Management ( Crm )3159 Words   |  13 PagesCustomer Relationship Management (CRM) is a strategy for operating all your enterprise’s relationships and interactions with your clients and future clients (What is CRM.) The CRM industry has been molded by monolithic trends over its lifetime. Back in the late 90s, intranets, extranets and the internet altered CRM into more collaborative approaches. The move to cloud has transformed CRM and the relative merchant success. It has definitely encouraged several more users to implement CRM solutionsRead MoreCustomer Relationship Management ( Crm )1223 Words   |  5 PagesCustomer relationship management (CRM) is an essential part of every modern business. At the beginning of 21st century, the customer power dramatically increased due to Internet and technology development. The objectives of CRM are to build profitable and long-term relationships with customers. CRM is a complete system that provides a 360-degree view of the customer. It is also a method that tends to capture the experience of the consumers, and gain their trust to remain loyal customers. It is alsoRead MoreCustomer Relationship Management ( Crm )869 Words   |  4 Pageswhat the custome r wants from them. Many companies have come to realize that customers and the service they receive are very important in expanding their brand. Because of that recognition, most businesses of the twenty-first century have developed customer relationship management (CRM) initiatives to better relate to their customer bases. What does customer relationship management (CRM) mean? Kurtz defines CRM as a set of strategies and tools that companies use to learn about customers (Kurtz, 2015

Essay on Ancient Egyptian economic surplus - 1017 Words

Effects of Economic Surplus: Egypt Ancient Egypt is such an interesting and amazing society to study due to the various factors that allowed the city and population to thrive. The culture, quite different to other cultures around the world in ancient times, developed quite unique traditions, technologies and ideas. Small features of this society including aligning the 4 corners of the pyramids and being able to divide the year into 365 days makes it truly fascinating, The main reason that this society was able to thrive and be successful can be attributed to the great Nile River. Due to this people were able to settle which lead to the creation of a surplus, which could be sustained for around 2000 years. How is the Surplus Created†¦show more content†¦The Old Kingdom from Ancient Egypt was considered to be the most successful part of their history. The economic surplus was great and the Pharaoh was ruling all of Egypt successfully. This allowed the civilization to thrive and led to the construction of the great pyramids. However the people of ancient Egypt had the biggest roles in controlling the economic surplus as they grew crops and constructed buildings for the population to grow and flourish. Who Protects the Surplus? As well as controlling the surplus, the Pharaoh had the head duties of protecting it. The ancient Egyptians used many unique factors to help protect their civilization. Soldiers were used, much like in other ancient civilizations, to protect the Nile River, expand their land settlement area and support the rule of the Pharaoh. During the New Kingdom, Egyptian armies became a powerhouse and very active allowing for expansion. Ancient Egypt could be protected quite well due to environmental factors including the river and desert. The river being surround by 1000’s of miles of desert made it easier to predict where attacks may come from. The Nile itself was also be able to used thanks to its slow moving nature. This provided a great highway that promoted economic and political stability and uniformity (Lockard, 2011). How are those within the civilization who do not control or protect the surplus affected by it? The people within the ancientShow MoreRelatedThe Egyptians were experts at trading, importing and exporting goods with various countries. Due to800 Words   |  4 PagesThe Egyptians were experts at trading, importing and exporting goods with various countries. Due to its geographical location, Ancient Egypt was able to obtain great success through trading and commerce. The Nile River provided many inlets into the Red Sea and Mediterranean Sea, these passages allowed for greater opportunities for trading and communication with neighboring countries. The use of vessels proved to be a great resource in securing the Egyptian economy with its vast amount of richesRead MoreTaking a Look at Ancient Egypt1181 Words   |  5 Pagesdifferent setups cultural and political aspects when civilization was emerging. The Egyptian civilization was the earliest and it was one of the catalysts in the development of civilization in other parts of Africa. The civilization began around 3000 BC. Its civilization is known to be one of the longest serving civilizations in the world’s history. Egypt is located in the Nile valley of northeast Africa. The life of Ancient Egypt was centered on the river Nile and the fertile land around it for the purposeRead More Mycenaean Civilization Essay1634 Words   |  7 PagesMycenaean Civilization The Mycenaean civilization flourished for four hundred years in the late Bronze Age before collapsing in to small bands of subsistence farmers. Some historians attribute this decline to ‘the Sea People’ who terrorized the Egyptians, Anatolians and the Hittites. But could a mysterious people who left no archeological proof of their existence really bring about the collapse of entire civilizations? Mycenaean civilization is characterized by the large palace-like buildingsRead MoreMesopotamia, Egypt and China Essay871 Words   |  4 PagesThe civilizations of ancient Egypt, Mesopotamia and China were all different but were also developed similar ways of doing things. The political, economic and intellectual outlooks of these ancient peoples say a lot about their ways of life. The religious views of Egypt and Mesopotamia were rather different. II. Politics The political thinking of these ancient civilizations definitely had their differences and also their similarities. A. Mesopotamia Mesopotamia was divided into city-statesRead MoreReligion, Culture And Politics Of Ancient Egypt Civilizations Essay879 Words   |  4 Pagesthrough the lens of ecology can teach one about the divergence of religion, culture and politics of ancient society. There were many great civilizations that sprang up and progressed through the ages. One of this civilization was the ancient Egyptian. The Egyptian civilizations settled on the bank of Nile river which influenced the settlers to advance in the social aspect of their lives. In ancient Egypt, ecology played in important role in the development of their religious beliefs, culture, andRead MoreThe Significance of Agriculture in Early Human Civilization1500 Words   |  6 Pageseverything from powerful governments to the day-to-day life of citizens the world over. This paper will discuss the importance of the development of agriculture among early humans with specific regard to the rise of Mesopotamian city-states and the ancient Egyptian nation state. These two early societies provide poignant examples of the profound influence of agriculture. In their respective eras, they were the most important and powerful cultures in the world; this is as a direct result of their abilityRead MoreThe Ways Of The Nile River1355 Words   |  6 Pages Egypt was developed. Without the Nile River, Egypt would be nothing but a desert since it receives such little rainfall. The Nile River has provided Egypt with fertile land which had allowed it to become one of the greatest civilizations of the ancient world. Egypt relied heavily on agriculture for its power and wealth. Egypt was able to take advantage of the rising and falling of the Nile River’s water levels also known as inundation and relinquishment. During inundation, which would take placeRead M orehis112 r3 Ancient Civilizations and the Greek World Matrix1457 Words   |  6 Pagesï » ¿University of Phoenix Material Ancient Civilizations and the Greek World Matrix Complete the matrix by entering cultural, political, and economic developments that had lasting effects or that are significant of each civilization. The table includes one example. Civilization Cultural Developments Political Developments Economic Developments Mesopotamian Developed the beginnings of astronomy and mathematics Believed in many gods not just one. Emergence of Kings, exercised distinct political ratherRead MoreEgyptian Leadership Essay1530 Words   |  7 PagesWithout a leader, a state does not grow and flourish as quickly or efficiently as states with leaders. Early Egyptian leaders allowed Egypt to become a notable state through their communication, ideas, innovation, and will. Showing how Egyptians rulers made a presence in the predynastic period, how they developed to be leaders, and how they impacted a state are important when considering Egyptian state formation. In early Egypt around 4000 B.C. rulers were not evident within the area. In this area thereRead MoreCauses Of Minoan Civilization993 Words   |  4 PagesIntroduction Civilization is an important part of people’s live. It develops when the environment of a region can support a large and productive population. Civilization is a social, economic, and political entity distinguished by the ability to express itself through images and written language (H.Sayre, 2011, P.1). Minoan civilization is the first advanced civilization of the prehistoric Aegean region that was developed on a small island of Crete, where Sir Arthur Evans an English archaeologist

Structural Family Therapy Free Essays

string(310) " Family Therapy that resonates with me is that one of the prime goals of this model is to identify the primary focus of intervention \(the family\) and reflect an understanding that positive and negative behaviors both influence and are influenced by the relationships each family member has with one another\." Structural Family Therapy (SFT) has a few interventions within the theoretical model that I could see myself using with clients (families) from diverse backgrounds with diverse presenting problems. I am in agreement with the way this model looks at the different types of families and the types of issues they present with such as the patterns common to troubled families; some being â€Å"enmeshed,† chaotic and tightly interconnected, while others are â€Å"disengaged,† isolated and seemingly unrelated. This model also helped me understand that families are structured in â€Å"subsystems† with â€Å"boundaries,† their members not seeing these complexities and problems that are going on between them. We will write a custom essay sample on Structural Family Therapy or any similar topic only for you Order Now Compared to the four family and couple therapy models in this paper, I think this model fits the most with Adlerian assumptions for the following reasons. This model understands and speaks to the complexities in the family system, the roles that each member takes on how they relate to each other, of power, and hierarchy, thus treating the family system holistically. This is also similar to the emphasis on democratic parenting skills that Adler focused on, with the aim to help families understand that relationships based on power and hierarchy are not effective in the long run. A few other similarities between SFT and Adlerian interventions are the use of reenactment, metaphors, and focusing on the family’s strengths to work toward a common goal of a changing the existing structure of the family to a healthier one. Role of the Therapist: When using this model, I would be comfortable as the therapist as my goal would be to join the system using myself to transform it. In that role, I would be active and directive, determining the structure of the therapy and facilitating the process. This model may work better with families from diverse background because from personal experience and understanding, it may be easier for Asians to let the therapist take on the facilitator role, structuring and directing because most Eastern cultures and families are run that way. I like the aspect of this model where the therapist seeks to change the maladaptive patterns by choreographing family interactions in session in order to create the opportunity for new, more functional interactions to emerge, using the major techniques of joining (engaging and entering the family system), diagnosing (identifying maladaptive interactions and family strengths), and restructuring (transforming maladaptive interactions). By learning how to use this model well, I could learn to assess and facilitate healthy family interactions based on cultural norms of the family being helped when using this theoretical model in practice. Interventions: Most of Minuchin’s interventions under this model resonated with me, however it seems as if this model (and Minuchin himself) tends to be quite directive, I will have to keep in mind that for some families this may not be the best approach to take because they may find it offensive and crossing their (the family’s) boundaries. I also think that with the use of common sense and after building an alliance with the family, the direct approach can be a healthy no-nonsense way of helping the clients see the problem, and facilitating change may not be a process that gets dragged on for months. I think practicing the intervention of joining could benefit me as a therapist because I as the therapist would support specific behaviors or verbalizations to increase the strength and independence of every member of the family, subsystems, and alliances. I could do this by adjusting to the communication style and perceptions of the family members to â€Å"join† the system, making the goal to establish an effective therapeutic relationship with the family. I can also resonate with using restructuring where I would be able to utilize therapeutic interventions that bring about change through modification in the family structure. Functional Family Therapy Theory: Functional Family Therapy (FFT) is a theoretical model that fits with me for the following reasons. FFT’s three intervention phases- engagement and motivation, behavior change, and generalization- are straight forward techniques for the therapist to follow and interventions that are interdependent. I like the systematic approach to understanding families in this model, and that it can be used as a prevention and intervention model when dealing with family systems. I think this model is quite similar ith Adlerian assumptions because the use of techniques such as engagement and motivation establishes a family-focused perception of the presenting problem that serves to increase the family members hope and expectation of change, decrease resistance, improve alliance with one another and create greater trust between family and therapist, reduce negativity within family, and assist in building respect for individual differences and values. Clinician s provide concrete behavioral intervention to guide and model specific behavior changes such as parenting, communication, and conflict management. Role of the Therapist: As a future therapist whose goal is to practice with diverse populations, I would be comfortable using functional therapy because of the flexible integration of clinical theory as part of the model’s design which offers an opportunity to meet families where they are most comfortable, understand and encourage their natural social networks and to provide culturally and linguistically responsive services as truly part of the treatment process. I think this model has flexibility and extends to all family members and thereby results in effective moment-by-moment decisions in the intervention setting, thus being systemic and individualized. In my personal opinion and experience, I find that the field of psychology is lacking in diverse cultural competencies as much as the society is diverse in its population. I believe that as with using any theoretical model, the therapists’ cultural knowledge needs to include understanding of the many cultural considerations influencing the effectiveness of treatment when dealing with clients from diverse backgrounds. When servicing the individuals in the family, care and attention needs to be directed towards family and community norms and values around help seeking, secrecy and confidentiality, family roles, child rearing and spiritual practices. Interventions: One of the main interventions of Functional Family Therapy that resonates with me is that one of the prime goals of this model is to identify the primary focus of intervention (the family) and reflect an understanding that positive and negative behaviors both influence and are influenced by the relationships each family member has with one another. You read "Structural Family Therapy" in category "Family" Therefore, making functional therapy a multi systemic program, meaning that it focuses on the multiple domains and systems within which families live and interact with one another. Within this context, FFT works first to develop family members’ inner strengths and sense of being able to improve their situations by using skill building techniques. These characteristics provide the family with a platform for change and future functioning that extends beyond the direct support of the therapist and other social systems. As hopeful as it may sound, when using this theoretical model, I as the therapist could lead the family to greater self sufficiency that work for them as a team, and not against each other. Solution-Focused Therapy Theory: The way the Solution-Focused Therapy (SFT) theoretical model fits me is that it focuses on exceptions to the family’s problem, working towards a change in behavior which can naturally develop through this process. I think this model is similar to the Adlerian assumptions where it is future oriented and personally, I think it is quite an insight-oriented model, not getting too deep into one particular family member’s â€Å"pathology,† but rather focusing on what the system can do to adapt to it, and allows the family decide if that â€Å"pathology† is a problem or not. Like the Adlerian model, SFT looks at the family system holistically, taking every member into account yet working as a whole towards a common goal of having a healthier relationship with one another. I think this is an essential aspect in family therapy because he therapist is not only dealing with one individual, but a few, with different personality types and world views. Role of the Therapist: The aspects of this theory that I like is that it differs from some traditional therapy models and does not focus on the cause of the family’s problems nor dictated the way the family is supposed to work, but focuses more on a better approach that moves the family focus off of what is wrong and onto what is right, stresses the resources and skills clients already have and bring into therapy, and helps the family members take on the role of the experts (which they hold anyway) and take responsibility for setting their own goals and reaching them. Putting this into practice, I would see the family not become stuck in a passive and helpless role as a family unit, locked into a problem narrative they rehearse over and over again, but more active participants in the therapeutic process. From the South-East Asian perspective, this model could be effective working with multi-cultural families because the therapists maintain a future more directed focus, with language like â€Å"as things get better†¦ † â€Å"lets work on positive reinforcement with the kids this week†¦ â€Å". From my personal experiences and observations, because the idea of therapy is still a very new, almost unpopular concept, it is difficult for South East Asians to do too much ‘processing’ of a negative situation, and would rather prefer to focus on the positive, which in turn may give them insight into the negative, leading to a positive change. Interventions: The intervention that resonated with me in this model is that solution building is the goal, and as the family changes the language that shapes how they think about the problem, they change the language that shapes how they think about the solution. This model does not put too much emphasis on what is missing and that which causes woe for the family, but what is positive and present and that which can lead to a healthier relationship amongst the family members. From my viewpoint, there are quite a few similarities between SFT and the interventions used in the Adlerian model that resonate with me personally and I will use as part of my interventions in the future. For example, asking each member the ‘miracle question’ such as â€Å"if one night you were sleeping and a miracle happened and fixed this (the presenting problem) problem, what would that look like? As it is the goal from the Adlerian perspective, the key with this question from the SFT perspective is not to immediately â€Å"find the cure†, but rather to refocus their attention on the elements they need to construct a new and positive story of how their life is going to be. I also like the intervention in this theory that rather than summing up wha t the therapist thinks the client is saying, the therapist asks questions to focus and direct the client’s thinking and view; which in turn gives the other family members a chance to listen and understand where the family member is coming from as well. The solution may not even look like it will fit or resolve the problem, however a small enough change will nudge the system in a different direction and that may be all that is needed for the family to move towards a positive change. Integrative Behavioral Therapy Theory: Integrative Behavioral Therapy (IBT) is a newer model based on traditional models of behavioral couples therapy. In this particular model, one of the goals of therapy is to help the couple understand that some problems can be resolved by compromise, but realistically some likely can not. Also, the aim for this model is to help the couple see that it is not the incompatibilities, but the rigid, negative, and excessive emotional responses that can develop from these unresolved issues that creates the problems and misunderstandings between them. I do believe the models of this theory because it is helping the couple realize that talking about how they feel and think about problems sometimes is necessary before they go on to accept them. Also, I like the approach of the theory that most partners can learn ways to alter the negative emotional responses they have to problems, responses that make them, as well as their partners, unhappy. However, on the other hand, this theory tends to have an optimistic approach that most partners can learn new ways to resolve relational problems, but realistically human behavior is not as easy to change as this theory predicts it can. Role of the Therapist: I can see myself using parts of this theoretical model for the following reasons. I think this model has somewhat of a no-nonsense approach and suggests that simply talking about how one feels and thinks about a problem is not very helpful; rather, teaching the couple to do something about it is what can really help them. However, for the partners to learn ways to break bad patterns of behavior that cause problems in their relationship, as this model suggests, is easier said than done in some relationships. As this model suggests, most partners can learn new ways to compromise and resolve problems, making each other happier, it is a concept that may be quite challenging for couples to put into practice outside of the therapeutic setting, where they have the therapist to play the role of the coach in their relationship. Therefore, as much as I love the idea of a couple not only talking the talk, but walking the walk, this may be a struggle with most couples who are stagnant in their ways and thoughts, it would certainly take it’s time (as well as money) in putting this theory into practice. Interventions: While I could see the interventions in this model being a little easier to work with when working with an individual, it would be difficult with a couple because I would not only be dealing with one personality type, but two different one’s, sometimes very different. Further, at the end of therapy, it is hard to know if the couple will recover from their problems well enough to have a healthier relationship. Thus, not knowing that the initial improvements that the couple works on during therapy even appear to last as the couple goes onto being and making it on their own. The addition of a â€Å"communication skills† to this therapy may be able to help improve the lasting effect of treatment to some extent for the couple. Emotion-Focused Therapy Theory: The theoretical model of Emotion-Focused Therapy (EFT) would be a good fit for me for the following reasons. The speaking and understanding of emotions is a huge part of any/every relationship, and this theory views both partners as lacking in some skills in misunderstanding such emotions; men need to expand their emotional repertoire and women need to feel powerful enough to express their needs. Also, validation of one’s feelings, i. . fear, sadness, hurt, anger, is an important part of growth, intimacy and understanding between a couple. It is when emotions are not heard or misunderstood that couple’s begin holding grudges and the relationship undoubtedly suffers. That is why this model of therapy is so important, is because it focuses on an individuals emotions, which is one of the most salient parts of change in human behavior, in turn validating the partners’ emotions and attachment needs, responding genuinely to the partners individually, and try to stir the two partners’ own ability to heal themselves and their relationship. In my opinion, EFT is humanistic based, and believes the couple can heal itself. This way, I as the therapist should not be doing more work than the couple, rather leading them in a direction that does not shows a patriarchal pathologization of connection and attachment (women’s ways of relating), and idealization of separation and individuation (men’s ways of relating). Role of the Therapist: I would be comfortable using this theoretical model in the future for the following reasons. I believe that in this model the therapy session is used as a healing time where a corrective emotional experience between partners happens, and it is that process that leads to the method of therapeutic change. EFT has the unique factors of seeing change in therapy where there is focus on the partners emotions, in turn leading the therapist to empower the clients. When used in a clinical setting, I believe I would benefit from using this model because I would be able to help my clients understand that when one partner expresses their underlying feelings, the other should change their perceptions in an understanding way after hearing their feelings. Also, with this model I would be able to teach my clients to learn to understand their underlying emotions and to productively express their emotional needs to their partner. Foremost, pointing out to my clients that they both need to take responsibility for their emotional needs and to be able to receive validation from the other partner for those needs. Being from a South-East Asian background, I have noticed that I am pulled towards therapy models that are culturally sensitive. EFT is culturally sensitive as universal emotions between the couple are examined, but placed in a personal cultural context. For example, shame is universal, but shame takes on an additional role in the Pakistani culture. Anger is universal, but often takes different forms when men and women express it. Responsibility is universal, but what’s â€Å"a man’s responsibility† and â€Å"a woman’s responsibility† is determined but the culture’s views of marriage. Interventions: One of the interventions in this model that resonated with me is that I, as the therapist, have to seek out vulnerable emotions in my clients, and very slowly build the awareness of them, an example can be of moving from â€Å"uncomfortable† to â€Å"upset† to â€Å"hurt† eventually. On the other hand, this may be difficult to do in some clients with a South-East Asian and/or Asian and/or Middle Eastern descent because most individuals from that region find it difficult to face their emotions or being vulnerable in front of a ‘stranger’ (the therapist) because of cultural upbringing. Hence, it may be a challenging concept to bring into practice when dealing with population from the East because most people from that part of the world are raised and taught to conceal their emotions and not expose them to show one’s vulnerability, which in turn means being a failure for individuals. This means, I as the therapist will probably need to take more time building a relationship alliance with my clients so we can make use of the valuable interventions that this model provides. Another salient part of this model I can see myself using in practice is when I am uncovering the â€Å"primary† or underlying emotions, I notice the language the partners use. For instance, the partner’s may say things like â€Å"I feel like I’m drowning,† it may seem dramatic, but it captures an intense, painful, and powerful emotional experience of the individual. I can point out to my clients that the â€Å"secondary† emotions of anger and resentment are far easier to show and talk about which many couples end up doing. How to cite Structural Family Therapy, Essays

Structural Family Therapy Free Essays

string(310) " Family Therapy that resonates with me is that one of the prime goals of this model is to identify the primary focus of intervention \(the family\) and reflect an understanding that positive and negative behaviors both influence and are influenced by the relationships each family member has with one another\." Structural Family Therapy (SFT) has a few interventions within the theoretical model that I could see myself using with clients (families) from diverse backgrounds with diverse presenting problems. I am in agreement with the way this model looks at the different types of families and the types of issues they present with such as the patterns common to troubled families; some being â€Å"enmeshed,† chaotic and tightly interconnected, while others are â€Å"disengaged,† isolated and seemingly unrelated. This model also helped me understand that families are structured in â€Å"subsystems† with â€Å"boundaries,† their members not seeing these complexities and problems that are going on between them. We will write a custom essay sample on Structural Family Therapy or any similar topic only for you Order Now Compared to the four family and couple therapy models in this paper, I think this model fits the most with Adlerian assumptions for the following reasons. This model understands and speaks to the complexities in the family system, the roles that each member takes on how they relate to each other, of power, and hierarchy, thus treating the family system holistically. This is also similar to the emphasis on democratic parenting skills that Adler focused on, with the aim to help families understand that relationships based on power and hierarchy are not effective in the long run. A few other similarities between SFT and Adlerian interventions are the use of reenactment, metaphors, and focusing on the family’s strengths to work toward a common goal of a changing the existing structure of the family to a healthier one. Role of the Therapist: When using this model, I would be comfortable as the therapist as my goal would be to join the system using myself to transform it. In that role, I would be active and directive, determining the structure of the therapy and facilitating the process. This model may work better with families from diverse background because from personal experience and understanding, it may be easier for Asians to let the therapist take on the facilitator role, structuring and directing because most Eastern cultures and families are run that way. I like the aspect of this model where the therapist seeks to change the maladaptive patterns by choreographing family interactions in session in order to create the opportunity for new, more functional interactions to emerge, using the major techniques of joining (engaging and entering the family system), diagnosing (identifying maladaptive interactions and family strengths), and restructuring (transforming maladaptive interactions). By learning how to use this model well, I could learn to assess and facilitate healthy family interactions based on cultural norms of the family being helped when using this theoretical model in practice. Interventions: Most of Minuchin’s interventions under this model resonated with me, however it seems as if this model (and Minuchin himself) tends to be quite directive, I will have to keep in mind that for some families this may not be the best approach to take because they may find it offensive and crossing their (the family’s) boundaries. I also think that with the use of common sense and after building an alliance with the family, the direct approach can be a healthy no-nonsense way of helping the clients see the problem, and facilitating change may not be a process that gets dragged on for months. I think practicing the intervention of joining could benefit me as a therapist because I as the therapist would support specific behaviors or verbalizations to increase the strength and independence of every member of the family, subsystems, and alliances. I could do this by adjusting to the communication style and perceptions of the family members to â€Å"join† the system, making the goal to establish an effective therapeutic relationship with the family. I can also resonate with using restructuring where I would be able to utilize therapeutic interventions that bring about change through modification in the family structure. Functional Family Therapy Theory: Functional Family Therapy (FFT) is a theoretical model that fits with me for the following reasons. FFT’s three intervention phases- engagement and motivation, behavior change, and generalization- are straight forward techniques for the therapist to follow and interventions that are interdependent. I like the systematic approach to understanding families in this model, and that it can be used as a prevention and intervention model when dealing with family systems. I think this model is quite similar ith Adlerian assumptions because the use of techniques such as engagement and motivation establishes a family-focused perception of the presenting problem that serves to increase the family members hope and expectation of change, decrease resistance, improve alliance with one another and create greater trust between family and therapist, reduce negativity within family, and assist in building respect for individual differences and values. Clinician s provide concrete behavioral intervention to guide and model specific behavior changes such as parenting, communication, and conflict management. Role of the Therapist: As a future therapist whose goal is to practice with diverse populations, I would be comfortable using functional therapy because of the flexible integration of clinical theory as part of the model’s design which offers an opportunity to meet families where they are most comfortable, understand and encourage their natural social networks and to provide culturally and linguistically responsive services as truly part of the treatment process. I think this model has flexibility and extends to all family members and thereby results in effective moment-by-moment decisions in the intervention setting, thus being systemic and individualized. In my personal opinion and experience, I find that the field of psychology is lacking in diverse cultural competencies as much as the society is diverse in its population. I believe that as with using any theoretical model, the therapists’ cultural knowledge needs to include understanding of the many cultural considerations influencing the effectiveness of treatment when dealing with clients from diverse backgrounds. When servicing the individuals in the family, care and attention needs to be directed towards family and community norms and values around help seeking, secrecy and confidentiality, family roles, child rearing and spiritual practices. Interventions: One of the main interventions of Functional Family Therapy that resonates with me is that one of the prime goals of this model is to identify the primary focus of intervention (the family) and reflect an understanding that positive and negative behaviors both influence and are influenced by the relationships each family member has with one another. You read "Structural Family Therapy" in category "Family" Therefore, making functional therapy a multi systemic program, meaning that it focuses on the multiple domains and systems within which families live and interact with one another. Within this context, FFT works first to develop family members’ inner strengths and sense of being able to improve their situations by using skill building techniques. These characteristics provide the family with a platform for change and future functioning that extends beyond the direct support of the therapist and other social systems. As hopeful as it may sound, when using this theoretical model, I as the therapist could lead the family to greater self sufficiency that work for them as a team, and not against each other. Solution-Focused Therapy Theory: The way the Solution-Focused Therapy (SFT) theoretical model fits me is that it focuses on exceptions to the family’s problem, working towards a change in behavior which can naturally develop through this process. I think this model is similar to the Adlerian assumptions where it is future oriented and personally, I think it is quite an insight-oriented model, not getting too deep into one particular family member’s â€Å"pathology,† but rather focusing on what the system can do to adapt to it, and allows the family decide if that â€Å"pathology† is a problem or not. Like the Adlerian model, SFT looks at the family system holistically, taking every member into account yet working as a whole towards a common goal of having a healthier relationship with one another. I think this is an essential aspect in family therapy because he therapist is not only dealing with one individual, but a few, with different personality types and world views. Role of the Therapist: The aspects of this theory that I like is that it differs from some traditional therapy models and does not focus on the cause of the family’s problems nor dictated the way the family is supposed to work, but focuses more on a better approach that moves the family focus off of what is wrong and onto what is right, stresses the resources and skills clients already have and bring into therapy, and helps the family members take on the role of the experts (which they hold anyway) and take responsibility for setting their own goals and reaching them. Putting this into practice, I would see the family not become stuck in a passive and helpless role as a family unit, locked into a problem narrative they rehearse over and over again, but more active participants in the therapeutic process. From the South-East Asian perspective, this model could be effective working with multi-cultural families because the therapists maintain a future more directed focus, with language like â€Å"as things get better†¦ † â€Å"lets work on positive reinforcement with the kids this week†¦ â€Å". From my personal experiences and observations, because the idea of therapy is still a very new, almost unpopular concept, it is difficult for South East Asians to do too much ‘processing’ of a negative situation, and would rather prefer to focus on the positive, which in turn may give them insight into the negative, leading to a positive change. Interventions: The intervention that resonated with me in this model is that solution building is the goal, and as the family changes the language that shapes how they think about the problem, they change the language that shapes how they think about the solution. This model does not put too much emphasis on what is missing and that which causes woe for the family, but what is positive and present and that which can lead to a healthier relationship amongst the family members. From my viewpoint, there are quite a few similarities between SFT and the interventions used in the Adlerian model that resonate with me personally and I will use as part of my interventions in the future. For example, asking each member the ‘miracle question’ such as â€Å"if one night you were sleeping and a miracle happened and fixed this (the presenting problem) problem, what would that look like? As it is the goal from the Adlerian perspective, the key with this question from the SFT perspective is not to immediately â€Å"find the cure†, but rather to refocus their attention on the elements they need to construct a new and positive story of how their life is going to be. I also like the intervention in this theory that rather than summing up wha t the therapist thinks the client is saying, the therapist asks questions to focus and direct the client’s thinking and view; which in turn gives the other family members a chance to listen and understand where the family member is coming from as well. The solution may not even look like it will fit or resolve the problem, however a small enough change will nudge the system in a different direction and that may be all that is needed for the family to move towards a positive change. Integrative Behavioral Therapy Theory: Integrative Behavioral Therapy (IBT) is a newer model based on traditional models of behavioral couples therapy. In this particular model, one of the goals of therapy is to help the couple understand that some problems can be resolved by compromise, but realistically some likely can not. Also, the aim for this model is to help the couple see that it is not the incompatibilities, but the rigid, negative, and excessive emotional responses that can develop from these unresolved issues that creates the problems and misunderstandings between them. I do believe the models of this theory because it is helping the couple realize that talking about how they feel and think about problems sometimes is necessary before they go on to accept them. Also, I like the approach of the theory that most partners can learn ways to alter the negative emotional responses they have to problems, responses that make them, as well as their partners, unhappy. However, on the other hand, this theory tends to have an optimistic approach that most partners can learn new ways to resolve relational problems, but realistically human behavior is not as easy to change as this theory predicts it can. Role of the Therapist: I can see myself using parts of this theoretical model for the following reasons. I think this model has somewhat of a no-nonsense approach and suggests that simply talking about how one feels and thinks about a problem is not very helpful; rather, teaching the couple to do something about it is what can really help them. However, for the partners to learn ways to break bad patterns of behavior that cause problems in their relationship, as this model suggests, is easier said than done in some relationships. As this model suggests, most partners can learn new ways to compromise and resolve problems, making each other happier, it is a concept that may be quite challenging for couples to put into practice outside of the therapeutic setting, where they have the therapist to play the role of the coach in their relationship. Therefore, as much as I love the idea of a couple not only talking the talk, but walking the walk, this may be a struggle with most couples who are stagnant in their ways and thoughts, it would certainly take it’s time (as well as money) in putting this theory into practice. Interventions: While I could see the interventions in this model being a little easier to work with when working with an individual, it would be difficult with a couple because I would not only be dealing with one personality type, but two different one’s, sometimes very different. Further, at the end of therapy, it is hard to know if the couple will recover from their problems well enough to have a healthier relationship. Thus, not knowing that the initial improvements that the couple works on during therapy even appear to last as the couple goes onto being and making it on their own. The addition of a â€Å"communication skills† to this therapy may be able to help improve the lasting effect of treatment to some extent for the couple. Emotion-Focused Therapy Theory: The theoretical model of Emotion-Focused Therapy (EFT) would be a good fit for me for the following reasons. The speaking and understanding of emotions is a huge part of any/every relationship, and this theory views both partners as lacking in some skills in misunderstanding such emotions; men need to expand their emotional repertoire and women need to feel powerful enough to express their needs. Also, validation of one’s feelings, i. . fear, sadness, hurt, anger, is an important part of growth, intimacy and understanding between a couple. It is when emotions are not heard or misunderstood that couple’s begin holding grudges and the relationship undoubtedly suffers. That is why this model of therapy is so important, is because it focuses on an individuals emotions, which is one of the most salient parts of change in human behavior, in turn validating the partners’ emotions and attachment needs, responding genuinely to the partners individually, and try to stir the two partners’ own ability to heal themselves and their relationship. In my opinion, EFT is humanistic based, and believes the couple can heal itself. This way, I as the therapist should not be doing more work than the couple, rather leading them in a direction that does not shows a patriarchal pathologization of connection and attachment (women’s ways of relating), and idealization of separation and individuation (men’s ways of relating). Role of the Therapist: I would be comfortable using this theoretical model in the future for the following reasons. I believe that in this model the therapy session is used as a healing time where a corrective emotional experience between partners happens, and it is that process that leads to the method of therapeutic change. EFT has the unique factors of seeing change in therapy where there is focus on the partners emotions, in turn leading the therapist to empower the clients. When used in a clinical setting, I believe I would benefit from using this model because I would be able to help my clients understand that when one partner expresses their underlying feelings, the other should change their perceptions in an understanding way after hearing their feelings. Also, with this model I would be able to teach my clients to learn to understand their underlying emotions and to productively express their emotional needs to their partner. Foremost, pointing out to my clients that they both need to take responsibility for their emotional needs and to be able to receive validation from the other partner for those needs. Being from a South-East Asian background, I have noticed that I am pulled towards therapy models that are culturally sensitive. EFT is culturally sensitive as universal emotions between the couple are examined, but placed in a personal cultural context. For example, shame is universal, but shame takes on an additional role in the Pakistani culture. Anger is universal, but often takes different forms when men and women express it. Responsibility is universal, but what’s â€Å"a man’s responsibility† and â€Å"a woman’s responsibility† is determined but the culture’s views of marriage. Interventions: One of the interventions in this model that resonated with me is that I, as the therapist, have to seek out vulnerable emotions in my clients, and very slowly build the awareness of them, an example can be of moving from â€Å"uncomfortable† to â€Å"upset† to â€Å"hurt† eventually. On the other hand, this may be difficult to do in some clients with a South-East Asian and/or Asian and/or Middle Eastern descent because most individuals from that region find it difficult to face their emotions or being vulnerable in front of a ‘stranger’ (the therapist) because of cultural upbringing. Hence, it may be a challenging concept to bring into practice when dealing with population from the East because most people from that part of the world are raised and taught to conceal their emotions and not expose them to show one’s vulnerability, which in turn means being a failure for individuals. This means, I as the therapist will probably need to take more time building a relationship alliance with my clients so we can make use of the valuable interventions that this model provides. Another salient part of this model I can see myself using in practice is when I am uncovering the â€Å"primary† or underlying emotions, I notice the language the partners use. For instance, the partner’s may say things like â€Å"I feel like I’m drowning,† it may seem dramatic, but it captures an intense, painful, and powerful emotional experience of the individual. I can point out to my clients that the â€Å"secondary† emotions of anger and resentment are far easier to show and talk about which many couples end up doing. How to cite Structural Family Therapy, Essays

Gender Bias in the courtroom Essay Example For Students

Gender Bias in the courtroom Essay Although there have been many changes in our society concerning discrimination against ones gender, there is still one area that has yet to change. If we take a man and a woman convicted of the same crime, it is very likely that the man will receive a more callous sentence. Since the beginning of the colonial era, 20,000 people have been lawfully executed in America, but only 400 of them have been women, including 27 who were found guilty of witchcraft. In the 23 years since the Supreme Court reinstated capital punishment, 5,569 total death sentences have been given out by courts, 112 to women. Of these 112, only one has been executed, compared with 301 men. Leigh Beinen, a Northwestern University law professor who studies the gender bias in capital cases nationwide, thinks the reason so few women face execution has to do with the symbolism thats central to the death penalty. She said, Capital punishment is about portraying people as devils, but women are usually seen as less threatening. In 1977, Guinevere Garcia murdered her daughter, and later received a 10-year sentence for the killing. Four months after her release, she killed her husband during a robbery attempt. This time, the court imposed the death penalty. Garcia had refused to appeal her sentence, and opposed efforts to save her. Death penalty opponents turned to Illinois Gov. Jim Edgar who as a state legislator, voted to restore the death penalty. The facts of the case swayed his opinion and just hours before the scheduled execution, Edgar commuted Garcias sentence to life without parole, his first such act in more than five years in office. Juries and judges tend to find more justifying factors in capital cases involving women than in ones involving men, Beinen explains. Women who kill abusive spouses, for example, are often seen as victims. Women are more likely to kill someone they know without any premeditation, which is considered less serious than killing a stranger, while some women are presented by defense attorneys as operating under the domination of men. And Garcias case, according to Edgar, was not the worst of the worst. According to a study conducted by Victor Streib, an expert on gender bias, has shown that women are involved in 13 percent of U.S. murder arrests, they account for only 2 percent of the death sentences, and make up only 1. 5 percent of all persons presently on death row. Those last two figures have remained just about the same for 20 years. Streib says that prosecutors try to defeminize defendants by portraying them as lesbians, even if theyre not, or prone to violence, gang leaders or having other traits contrary to natural female patterns. But prosecutors still have a tough time overcoming defense tactics that include profuse crying, bodily shaking, and a head hung in shame. By using this style of defense, it lumps women in with the retarded and children by implying that they cant control their own actions.